Terms & Conditions

Effective Date: April 29, 2026

Company: New England Pipe Restoration

Service Area: Boston, Leominster, and all of New England

Governing Law: Commonwealth of Massachusetts

1. Professional Estimates & Scope of Work

New England Pipe Restoration specializes in Cured-in-Place Pipe (CIPP) and advanced pipe restoration.

• Consultations: We offer free estimates to help property owners understand the scope of their project. Estimates provided via phone, email, or https://nepipe.com/ are preliminary.
• Video Inspection Requirement: Given that our trenchless solutions are designed to save you thousands in excavation costs, a Sewer Camera Inspection is mandatory to confirm the structural integrity of the host pipe before a final contract is issued.
• Specialized Lining: Our roof drain and chiller line epoxy lining services are highly technical; final project approval is subject to a review of the existing pipe material and access points.

2. SMS & Mobile Messaging Consent

By contacting us at (978) 962-2340 or submitting our online form, you expressly consent to receive SMS messages for:

• Service Logistics: Appointment confirmations, technician ETAs, and project timeline updates.
• Technical Reports: Digital delivery of robotic camera inspection footage and UV-curing reports.
• Emergency Dispatch: Real-time updates for urgent storm drain or sewer failures.
• Opt-Out: Reply STOP to cancel. Standard message and data rates apply.

3. Licensing, Insurance & Experience Standard

With over 15 years of service, New England Pipe Restoration is fully licensed and insured to operate across the New England region. We utilize the Perma-Liner system, which offers an industry-leading 10-year warranty and a 50+ year life expectancy when installed by our certified professionals.

4. Punctuality & Regional Service Factors

We serve a massive geographical area from Boston to Worcester and beyond. While we prioritize promptness, we are not liable for delays caused by:

• Heavy New England traffic (I-93, I-95, or Mass Pike corridors).
• Extreme winter weather conditions (blizzards or ice) that may impact the operation of UV-curing equipment.
• Delays in municipal utility marking (Dig Safe 811) or local permit approvals.

5. Advice & UV Curing Disclaimer

Information on our website regarding UV Curing, epoxy lining, and roof drain repair is for educational purposes. Every commercial and residential structure in New England presents unique engineering challenges; digital content is not a substitute for an on-site robotic inspection.

6. Limitation of Liability

To the extent permitted by law, our liability is limited to the total amount paid for the service rendered. We are not responsible for the failure of pipes that were already completely collapsed or structurally absent prior to our arrival.